Terms of service

1. What this covers

These terms apply when you create an account with Video Chat Bubble ("we", "us") and use the service to publish video widgets on websites you control.

2. Your account

You are responsible for keeping your password secure and for everything done under your account. Tell us promptly if you think someone else has access. You must be at least 18 and have the authority to agree to these terms for your business.

3. Subscription and billing

New Business subscriptions cost $79 per month, charged in advance. Subscriptions renew automatically at the end of each billing period unless you cancel first. Existing customer pricing, billing intervals and access terms are preserved; these new-customer terms do not replace those agreements. You can cancel at any time from your billing page; cancelling stops the next renewal and you keep access until the end of the term you have already paid for.

4. Refunds

If you are within 30 days of your first payment, email admin@videochatbubble.com and we will refund it in full. After that window, payments for the current term are non-refundable, though you may still cancel to prevent renewal.

5. Your content is yours

You keep all rights to the videos, text, images and lead data you put into the service. You grant us only the permission we need to host, process and deliver that content so the service can function. We do not sell your content or your leads, and we do not use your videos to train machine-learning models.

6. Fair use limits

The Business plan includes 5 video bubbles, a 120-minute video library, and 5,000 minutes of video watched per calendar month. You can review usage on your billing page. Viewing pauses when the monthly allowance is reached; contact us to discuss additional capacity. Existing customers retain their agreed allowances.

7. Acceptable use

You may not use the service to publish unlawful, deceptive, harassing or infringing content; to impersonate someone else; to collect sensitive personal data such as health records, government identifiers or payment card numbers through our forms; or to place widgets on websites you do not control. We may suspend accounts that do these things.

8. Your visitors' data

When you capture leads through the service you are the data controller for that information and we process it on your behalf. You are responsible for having a lawful basis to collect it and for telling your visitors what you do with it — normally through your own privacy policy.

9. Availability

We work to keep the service running continuously but do not promise uninterrupted availability. We may change or discontinue features; if we make a material reduction to what your subscription includes, you may cancel for a pro-rated refund of the unused portion.

10. Liability

The service is provided as is. To the maximum extent the law allows, our total liability to you for any claim relating to the service is limited to the amount you paid us in the twelve months before the claim arose. We are not liable for lost profits, lost business or indirect damages.

11. Ending the agreement

Contact us to close your account or request deletion of your data. Export anything you want to keep before requesting deletion. Cancelling a subscription stops renewal; it does not itself delete your account or content. We may suspend or close an account that breaches these terms.

12. Changes

We may update these terms. If a change materially affects your rights we will email you at least 30 days before it takes effect. Continuing to use the service after that means you accept the new terms.

13. Contact

Questions about these terms: admin@videochatbubble.com or 602-878-6250.

This document is a plain-language summary written for clarity. It is not legal advice, and you should have your own counsel review it before relying on it for your business.